Note that there were many complaints since our beginning in 2007 that have since been resolved and removed from these pages.

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Note:  There have been several successful complaint resolutions recently.  As of now there are presently 6 complaints remaining unresolved.  3 of the 6 complaints are against CPR® Franchise Shops, 2 are against the very same shop which was a former CPR® Franchisee.

The complaints on this page are sorted by most recent ones at the top.  All resolved complaintes have already been removed.  Senders email addresses are adjusted to block spam email harvesting.  Note that the complaints are in the own words of the complainants; they are responsible for the entire content of their emailed complaints. 

They are published here in an effort to obtain resolutions in the best interests of the customers and the cell phone repair shops.

There are hundreds of repair shops througout the US and Canada.  99.9% of them do not generate complaints that find their way to our complaint files.  Think about it.

   Complaint against CPR in Orlando Florida at 4769 South Orange Ave, 32806.  Store phone # is
407-979-4964.

This complaint was filed on Monday, September 6, 2010, by Naeem Choudhary, resident of Orlando. 
This complaint will be removed ONLY when the complainant, Naeem Choudhary, contacts us by Email and advises us that the complaint has been resolved to his satisfaction.

Here is the exact text of the actual complaint:

On 06/24/10 i took in a HTC touch pro 2 for repair. It needed a new digitizer. Everything else was working fine. I also provided them with a new digitizer. Making long story short. CPR broke the LCD while trying to put on the digitizer, after getting 3 months of run around they refuse to take responsibility of damage. They even kept the digitizer i provided them and refuse to return it. They broke my phone and kept my part. I cant get a hold of the manager or the owner. They hide in the back, wont come out to talk and wont return phone calls. CPR Orlando is practicing Un ethical bussiness. They are a big RIPOFFS with no respect for their customers.

Complaint against CPR in Vancouver BC Canada:  http://www.cell-phone-repair.ca
Address: 115-3665 Kingsway Vancouver, BC, v5r 5w2.  Submitted 02/24/2009
The following information was submitted:
From Host: 96.49.33.137
name = Ben Lanteigne
submit_by = sleepeatplay  @  gmail.com
phone = 778 928 7505
store-details = CPR in Vancouver BC Canada
115-3665 kingsway vancouver, bc, v5r 5w2

description_of_problem = dropped off my Motorola Krzr k1m because dropped calls were happening all the time. picked up the phone 2 days later and left the store. came back the following day because the key pad was not performing correctly when dialling telephone number and writing text messages. Technicians/clerks at the store told me that my new problem was only a coincidence and that i should try reloading software onto my phone, or just try pressing the numbers more slowly. these things did/do not work. I just expect my phone to work properly after a 70 dollar repair job. please help me.

Complaint against TrueTechCellular.com:  http://www.TrueTechCellular.com
Address: 4945 S. Orange Blossom Trail, Orlando, Florida, 32829

This shop is owned by the same folks who were former owners of the CPR® shop at 4769 S Orange Ave, also in Orlando.  There were numerous complaints against them that remained unresolved.  They were removed from this site when new owners took over the former locataion.

"Caveat Emptor" means "Buyer Beware"  We cannot recommend that our visitors patronize this shop due to current and past performance. Complaint against TrueTechCellular.com:  http://www.TrueTechCellular.com
Address: 4945 S. Orange Blossom Trail, Orlando, Florida, 32829

"Caveat Emptor" means "Buyer Beware"  We cannot recommend that our visitors patronize this shop due to current and past performance.

On 2008-11-17 at 12:44:58,
The following information was submitted:
From Host: 170.94.105.45
name = LaTisa Mitchell
submit_by = latisam  @  hotmail.com
phone = 870-265-1489
store-street = 4945 S. Orange Blossom Trail
store-city = Orlando
store-state = Florida
store-zip = 32839
store-phone = 321-206-4889
description_of_problem = Hi my name is LaTisa Mitchell and I currently reside in Lake Village, Ar. The company that I have a complaint on is Truetech Cellular located in Orlando, FL. First I sent truetech a email explaining the problem that I had with my phone. Truetech emailed me back and stated that they could fix my phone for 55 dollars. I still have all of these emails on file. I sent my phone off to them on September 16, 2008 with an money order for 55 dollars. I also put tracking and insurance on the package also. I gave it a week before I called to see if the company had my phone. I spoke with an representative named Shuan. He informed me that my package had not made it to their facility yet. So I gave it a couple of days and called back and he informed me that the package had not made it yet. So eventually the package made it to the facility. Shuan stated that the package was at another location. Shuan informed me that the phone would be worked on and mailed out the following day. I waited another week and no one called. I called back and Shuan stated that the phone was shipped off. Worker asked Shuan what was the address he shipped it to. Shuan stated that he shipped the phone to Lake Village, Arizona. I informed Shuan that I lived in Lake Village, ARkansas. I waited two days and called Shuan back and her informed me that the package had made it back to the facility and that he was going to change the address and send it off that same day this was October 15, 2008. This was the last time that I spoke with anyone from Truetech Cellular. I call on a daily basis and send emails also. No one has responded to any of my messages or phone calls. I had both tracking and insurance on my phone from the post office. My phone was a Samsung Black Jack 2 (Red). In doing a research I found another person who was dealing with this same issue. He informed me to contact this website his name is Eric Felton and his email is ericfelton8@msn.com

Status: Awaiting Resolution Report by Customer and Cell Phone Repair Shop

Complaint against TrueTechCellular.com:  http://www.TrueTechCellular.com
Address: 4945 S. Orange Blossom Trail, Orlando, Florida, 32829

This shop is owned by the same folks who were former owners of the CPR® shop at 4769 S Orange Ave, also in Orlando.  There were numerous complaints against them that remained unresolved.  They were removed from this site when new owners took over the former locataion.

"Caveat Emptor" means "Buyer Beware"  We cannot recommend that our visitors patronize this shop due to current and past performance.

On 2008-10-31 at 07:31:19,
The following information was submitted:
From Host: 52.129.8.47
name = eric felton
submit_by = ericfelton8 @ msn.com
phone = 302-559-5970
store-street = 4945 s. orange blossom trail
store-city = orlando
store-state = fl
store-zip = 32829
store-phone = 321-206-4889
store email: CellRepair@truetechcellular.com
description_of_problem = I mailed my Palm Treo 750 to true tech cellular after talking for 2 days to a person named Shawn. My phone arrived 10/16/08 in which they promptly called me for payment. They informed me that the phone was fixed and that it would be mailed out on Monday(10/20/08). Since then, I've talked to several people that give me different stories about the whereabouts of my phone. I need my phone for business travel. Now, their phone isn't working and no one answers my emails. I have already reported them to the Economic Fraud department and BBB of Florida. I've recently received a copy to payment and noticed there's a different phone number aquainted with it. Repeated calls to that number with voicemail has gone unanswered. I just want my repaired Palm Treo 750 returned to me.

Status: Awaiting Resolution Report by Customer and Cell Phone Repair Shop

Complaint against 1911 E. Fowler Ave, Tampa, FL 33612: 
http://www.cellrepair.us

On 2008-08-26 at 11:52:11,
The following information was submitted:
From Host: 205.242.229.35
name = ronnette stamps
submit_by = ronnette.stamps.p2qb  @  statefarm.com
phone = on file but hidden for confidentiality
store-street = 1911 e fowler ave suite c
store-city = tampa
store-state = florida
store-zip = 33612
store-phone = 813-978-3525

Ronette Stamps wrote:

description_of_problem = I mailed my phone on 08/08/08. I contacted them on 08/15/08 spoke to a representative Amir or Ahmad and he verified that my phone was received. He informed me that I would be contacted in a few days in regards to my phone being repaired. I mailed them a red At &t Blacberry Curve 8310, which was accidently dropped in the trash can. According to their website when they receive the phone customer to be contacted within 1-2 business days,this never happend. I have not been contacted at all. I have sent numerous email which no one responds to and no one ever answer their phone. On 08/25 I was able to leave a message at 12:00pm and on 08/26 at 08:00am I was also able to leave a message. As of 10:13 am. on 08/26, no one has contacted me. This is poor customer service. The imei #359316013359200. I am now at the point where I just want my phone to be returned to me. I do not trust this company. If it really is a company.

Status: Awaiting Resolution Report by Customer and Cell Phone Repair Shop
* A copy of the customer complaint has been sent to the store
* This report will be removed once the problem reported has been resolved.

Complaint Dear Park, NY: A CPR® Franchise Store, Known under these names: Motorola-Repair.com &  CPR-Long Island, NY & Aaa Cellular Repair

On 2008-08-19 at 08:38:32,
The following information was submitted:
From Host: 204.210.143.4
name = Joan Roberts
submit_by = joansdream  @  yahoo.com
phone = on file but hidden for confidentiality
store-street = Cell Phone Repair of LI, 853 Long Island Ave.
store-city = Deer Park
store-state = NY
store-zip = 11729
store-phone = 631-586-9584
description_of_problem = On or about July 29th, I called CPR of Long Island & spoke with Tim about repairing one of the flip joints on my 8 month old Motorola Razr 9 cell phone. He said that he surely had the part and provided instructions on how to mail him the phone. On July 31st I carefully packaged the phone, wrapped in bubble paper, and sent it insured for $325 to CPR of LI. I tracked the package on Sat., Aug. 2nd and the tracking info indicated that they tried to deliver at about 9AM and no one was there, so they brought it back to the post office. I called Tim on Monday and told him the phone was at the PO. He said that he would go over and get it. He called me back on Tuesday afternoon and told me that THE PHONE WAS REPAIRED and he needed a credit card to pay for the repair. (I later found out that he hadn't even received the phone until 2:17 PM - Hmmm - quick repair?) I provided a number from my Master Card. According to the bank,the transaction date for the charge was Aug. 5th and the posting date was Aug. 7th - for $70.85. I fully expected the phone to be arriving back at my house from that moment on. When it didn't arrive, I called Tim on Aug. 12th - a full week after they charged my credit card - and he told me that they had to order a part. I said that he had already told me that the phone was all repaired. He said that he had been mistaken and that he had to order the part, but that it had come in "today" and he would finish the repair and get the phone in the mail. I called on the 14th and was told he was sending it priority mail. I then read Keith Harris's complaint on your blog. I called on the 16th, spoke to Tim who was now playing at being confused. He said I would have the phone on Monday. I asked if this would be MY phone. He said yes. He said he'd call me back with the tracking number. At 3:34 when I called again, he said he was leaving then to go to the post office to ship the phone - then he would call me back with the tracking number. On the 18th I called and spoke with John who said that Tim was "out in the field..." I told him that I was waiting for a tracking number and I expected Tim to call me back with that. It is now Tuesday, I just called the number and it rang through to voice mail. I STILL DON'T HAVE MY $290 PHONE, PLUS I PAID THESE JERKS FOR A SEEMINGLY BOGUS REPAIR. I urge everyone to STAY AWAY FROM THESE LIARS and cheats!

.

Complaint Dear Park, NY: A CPR® Franchise Store, Known under these names: Motorola-Repair.com &  CPR-Long Island, NY & Aaa Cellular Repair

On 2008-08-09 at 10:06:21,
The following information was submitted:
From Host: 63.77.110.36
name = Keith Harris
submit_by = keith.harris  @  daita.com
phone = on file but hidden for confidentiality
store-street = 853 Long Island Ave
store-city = Deer Park
store-state = NY
store-zip = 11729
store-phone = 631-586-9584
store e-mail: info@motorola-repair.com

Keith Harris Wrote:
7 July 08 I sent my daughter's cell phone to CPR of Long Island ( I had used CPR of Redwood Ca. with good results) on 12 July I called them for the status and they informed me tht they were backed up because of the 4th of July holiday. 17 July I was called by Tim with the status of the phone and for authorization to repair it. I gave them the ok and the Visa information on 18 July with the assurance that it would be repaired and mailed out by monday 21 Jul. On 24 Jul no phone so I called for the status and was told that they had recieved the wrong part in initially but would have it fininshed and sent out by that weekend. 0n 28 Jul stll no phone I again spoke with Tim and he told me they could not repair the phone and would send me a replacement phone. On 31 July i did get the phone in the mail. However when I took the phone to Verizon to have it activated on 1 Aug I was informed that the phone was on their lost/stolen list and could not be activated. I called Tim from the store and they he spoke with the customer rep and stated to them and me that they got the phone from Fry electronics and was sorry. Tim then told me that they would send by priority mail that day a phone (1 aug) I still have no phone for my daughter. I called and was old it was on the way and when asked for tracking number I Tim did not have access to it in the computer. So the moral of the story is the Long Island CPR is not one to be used. My complaint is that they are liars and I will blog this about them. Complain to every watchdog that i can so that no one's is treated as I was!

Status: Awaiting Resolution Report by Customer and Cell Phone Repair Shop
* A copy of the customer complaint has been sent to the store
* This report will be removed once the problem reported has been resolved.