Note:  There have been several successful complaint resolutions recently. As of now there are presently 3 complaints remaining unresolved.  There are very few complaints against the CPR® Franchise Shops generally, but when they occur they tend to be complaining against the same stores.  The newest complaint today is against the Tampa, Florida, store http://www.cellrepair.us, not a CPR® franchisee.  Sadly their email address is broken.  Hopefully it will be resolved quickly and measures will be taken to keep a close eye on customer satisfaction. 

The complaints on this page are sorted by most recent ones at the top.  All resolved complaintes have already been removed.  Senders email addresses are adjusted to block spam email harvesting.  Note that the complaints are in the own words of the complainants; they are responsible for the entire content of their emailed complaints.  They are published here in an effort to obtain resolutions in the best interests of the customers and the cell phone repair shops.

Complaint 1911 E. Fowler Ave, Tampa, FL 33612: 
http://www.cellrepair.us

On 2008-08-26 at 11:52:11,
The following information was submitted:
From Host: 205.242.229.35
name = ronnette stamps
submit_by = ronnette.stamps.p2qb  @  statefarm.com
phone = on file but hidden for confidentiality
store-street = 1911 e fowler ave suite c
store-city = tampa
store-state = florida
store-zip = 33612
store-phone = 813-978-3525

Ronette Stamps wrote:

description_of_problem = I mailed my phone on 08/08/08. I contacted them on 08/15/08 spoke to a representative Amir or Ahmad and he verified that my phone was received. He informed me that I would be contacted in a few days in regards to my phone being repaired. I mailed them a red At &t Blacberry Curve 8310, which was accidently dropped in the trash can. According to their website when they receive the phone customer to be contacted within 1-2 business days,this never happend. I have not been contacted at all. I have sent numerous email which no one responds to and no one ever answer their phone. On 08/25 I was able to leave a message at 12:00pm and on 08/26 at 08:00am I was also able to leave a message. As of 10:13 am. on 08/26, no one has contacted me. This is poor customer service. The imei #359316013359200. I am now at the point where I just want my phone to be returned to me. I do not trust this company. If it really is a company.

Status: Awaiting Resolution Report by Customer and Cell Phone Repair Shop
* A copy of the customer complaint has been sent to the store
* This report will be removed once the problem reported has been resolved.

Complaint Dear Park, NY: A CPR® Franchise Store, Known under these names: Motorola-Repair.com &  CPR-Long Island, NY & Aaa Cellular Repair

On 2008-08-19 at 08:38:32,
The following information was submitted:
From Host: 204.210.143.4
name = Joan Roberts
submit_by = joansdream  @  yahoo.com
phone = on file but hidden for confidentiality
store-street = Cell Phone Repair of LI, 853 Long Island Ave.
store-city = Deer Park
store-state = NY
store-zip = 11729
store-phone = 631-586-9584
description_of_problem = On or about July 29th, I called CPR of Long Island & spoke with Tim about repairing one of the flip joints on my 8 month old Motorola Razr 9 cell phone. He said that he surely had the part and provided instructions on how to mail him the phone. On July 31st I carefully packaged the phone, wrapped in bubble paper, and sent it insured for $325 to CPR of LI. I tracked the package on Sat., Aug. 2nd and the tracking info indicated that they tried to deliver at about 9AM and no one was there, so they brought it back to the post office. I called Tim on Monday and told him the phone was at the PO. He said that he would go over and get it. He called me back on Tuesday afternoon and told me that THE PHONE WAS REPAIRED and he needed a credit card to pay for the repair. (I later found out that he hadn't even received the phone until 2:17 PM - Hmmm - quick repair?) I provided a number from my Master Card. According to the bank,the transaction date for the charge was Aug. 5th and the posting date was Aug. 7th - for $70.85. I fully expected the phone to be arriving back at my house from that moment on. When it didn't arrive, I called Tim on Aug. 12th - a full week after they charged my credit card - and he told me that they had to order a part. I said that he had already told me that the phone was all repaired. He said that he had been mistaken and that he had to order the part, but that it had come in "today" and he would finish the repair and get the phone in the mail. I called on the 14th and was told he was sending it priority mail. I then read Keith Harris's complaint on your blog. I called on the 16th, spoke to Tim who was now playing at being confused. He said I would have the phone on Monday. I asked if this would be MY phone. He said yes. He said he'd call me back with the tracking number. At 3:34 when I called again, he said he was leaving then to go to the post office to ship the phone - then he would call me back with the tracking number. On the 18th I called and spoke with John who said that Tim was "out in the field..." I told him that I was waiting for a tracking number and I expected Tim to call me back with that. It is now Tuesday, I just called the number and it rang through to voice mail. I STILL DON'T HAVE MY $290 PHONE, PLUS I PAID THESE JERKS FOR A SEEMINGLY BOGUS REPAIR. I urge everyone to STAY AWAY FROM THESE LIARS and cheats!

.

Complaint Dear Park, NY: A CPR® Franchise Store, Known under these names: Motorola-Repair.com &  CPR-Long Island, NY & Aaa Cellular Repair

On 2008-08-09 at 10:06:21,
The following information was submitted:
From Host: 63.77.110.36
name = Keith Harris
submit_by = keith.harris  @  daita.com
phone = on file but hidden for confidentiality
store-street = 853 Long Island Ave
store-city = Deer Park
store-state = NY
store-zip = 11729
store-phone = 631-586-9584
store e-mail: info@motorola-repair.com

Keith Harris Wrote:
7 July 08 I sent my daughter's cell phone to CPR of Long Island ( I had used CPR of Redwood Ca. with good results) on 12 July I called them for the status and they informed me tht they were backed up because of the 4th of July holiday. 17 July I was called by Tim with the status of the phone and for authorization to repair it. I gave them the ok and the Visa information on 18 July with the assurance that it would be repaired and mailed out by monday 21 Jul. On 24 Jul no phone so I called for the status and was told that they had recieved the wrong part in initially but would have it fininshed and sent out by that weekend. 0n 28 Jul stll no phone I again spoke with Tim and he told me they could not repair the phone and would send me a replacement phone. On 31 July i did get the phone in the mail. However when I took the phone to Verizon to have it activated on 1 Aug I was informed that the phone was on their lost/stolen list and could not be activated. I called Tim from the store and they he spoke with the customer rep and stated to them and me that they got the phone from Fry electronics and was sorry. Tim then told me that they would send by priority mail that day a phone (1 aug) I still have no phone for my daughter. I called and was old it was on the way and when asked for tracking number I Tim did not have access to it in the computer. So the moral of the story is the Long Island CPR is not one to be used. My complaint is that they are liars and I will blog this about them. Complain to every watchdog that i can so that no one's is treated as I was!

Status: Awaiting Resolution Report by Customer and Cell Phone Repair Shop
* A copy of the customer complaint has been sent to the store
* This report will be removed once the problem reported has been resolved.