You
Can Avoid Being Ripped-off, Cheated, or Scammed
Let Us Be Your Cell
Phone Repair Watchdog
Do
you hate being cheated as much as I do? It's a shame
that the scoundrels in any business, on or off the web,
are able to get away with their ripoffs, lies and scams
as much as they seem to. We patronize "scoundrel
sites" with the best of intentions and full faith and confidence
that we will not be cheated. We patronize them simply
because we don't know any better, we have not done our
homework; not checked them out.
This
site was created to provide a "Watchdog" service to educate
the
cell phone
repair public
and to motivate cell phone repair shops to operate fairly,
honestly, and ethically. Our assignment is to redirect
as many potential customers from "scoundrel" cellular phone
repair shops to those that follow the "Golden Rule."
Protest
or grievance are just additional words meaning "to
complain." In
the context of cell phone repairs they refer to complaining
about the quality of the repair work and personal services
by the cell phone repair companies. When the repair
work and services are not acceptable it really is time
to complain. All
business categories and professions are owned, controlled
and operated by all different types of people with differing
levels of skill, education, knowledge, honesty, courtesy
.... old fashioned good manners. The cell phone
repair industry is no different in these regards.
Red
Flags -- Signs Of Potential Problems
And Some Warning Signs To Look For
Is
the company easy to contact? They should provide
their visitors and customers with all of the following:
A
currently working phone number. It is best if the
phone is answered by a live person. If it is answered
by a machine you should leave them YOUR phone number and
ask that they return your call as soon as possible. If
you do not receive a return call within 24 business hours
it is then a RED FLAG. Do
you want to send your phone to a shop that is not likely
to promptly return your calls?
A working
email address. You should send a "test" email with
a question about your phone and allow 24 business hours
for a reply. Online forms are not good enough as a
replacement for actual emails. Many businesses want
to be as anonymous as possible and use forms as a way to
do this. Don't get me wrong, forms can be very useful,
but not for initial contacts.
A Customer
Service or Complaint Form. Businesses that are sincerely
interested in the quality of their products and services
will ALWAYS provide a working method (a good form) for customers
to use to report problems that they are having with the
business. Complaints and comments about a company
should be INVITED not just allowed or tolerated.
What
is their EXACT physical address? Exactly
where are they. Does their phone number match their
physicall address. Another RED
FLAG is if their
address is nothing more than a P.O. Box. I wonder
why they are hiding behind a P.O. Box. They won't
get my business.
Businesses
that are honest, ethical, and sincere want to do well. They
realize that genuine success for the long term must include
honest communications with their customers. Promises
made to customers MUST be
kept, just the same as the owners want others to keep
their promises with them. This is actually "The Golden Rule". It
means to treat others as you want to be treated. Good
businesses will live up to this, scam and rip off businesses
will not. Good businesses are not seeking anonymity. Looking
for and following the red flags described above will keep
you
and
your wallet
much
safer.
Don't
be in such a hurry to get the product or service that you
want that you are careless and ignore the signs of a probable
scam. Scammmers never announce
that they will cheat you. You, yourself, must know
what to look for in advance.
Happy?
Are you pleased
with the quality of the work and services provided by your
cell phone repair company? Yes? OK, then tell
them. Let them know how happy you are. It will
help encourage them to do more of the same.
Unhappy?
Are you unhappy
with the quality of the work and services they provided? No? OK,
then complain to them. Honest and reputable businesses
will always do their best to resolve the problem quickly. Sadly,
there are cell phone repair companies that are not honest,
ethical or reputable. It is a wonder how so many of
them manage to stay in business year after year.
Scammed,
Ripped Off?
Contact us if you
have complained to the repair company and they have not
taken genuine measures to resolve the problems with their
repairs and services. If you are feeling scammed,
cheated, ripped off then the ideal way to do this is to
file a complaint report with us here: File
A Complaint and
make use of the complaint resources that we provide for
you here: Complaint
Resources.
The
Watchdog Fights & Bites
Our
purpose is to watch over the cell phone repair industry.
We do this by publishing complaint reports filed by actual
customers of any cell
phone repair store. The popularity and traffic of
this web site is steadily increasing, more and more people
are learning how to recognize which cell phone repair shops
are "safer" than the others. Visitors are
learning how to recognize which cell phone repair stores
should be avoided. This is how the "Watchdog
Fights", helping the public to avoid misbehaving
cell phone repair businesses is how the "Watchdog
Bites".
The Watchdog complaint
service, and using other such resources, enable you to
protest and express your grievance by filing a
complaint that will be published online, publicly, for
all to see,
and will remain there until the repair shop or the customer
provide statements that the complaint or complaints
have
been resolved. Note: When a shop declares that the complaint
has been resolved we contact the customer to confirm that
this is true. If the customer confirms the problem
is resolved we quickly remove the published complaint
from the site. We attempt to contact the customer
3 different times. If there is no response after
3 attempts we give the benefit of the doubt to the repair
shop and remove
the complaint within 48 hours of the 3rd attempt to reach
the customer.
Here is the link for this: File
A Complaint, and
here you can see unresolved reports currently published
here on our site: Complaints
Dishonest
People
Some of the problems
are caused by plain incompetence. Many problems are
because the store owners are dishonest, unethical, and
deliberately
working to cheat their customers. We all know such
people. They make me nervous. I tried to teach
my children how important genuine honesty and ethical behavior
is in their choice of friends, potential husbands
or wives, and business partners. Would you want your
grandchildren to be influenced by disreputable sons or
daughters in-law? Me neither.
When dishonest
people go into business they always bring
their dishonest habits and tendencies with them. It's
probably a form of mental illness, but what matters is that
we avoid doing
business with them as best as we can. This "Watchdog" web
site has been created to help you avoid scams and ripoffs
and find cell phone repair businesses that are reliable
and can be trusted. Warning
To Scammers, Con Men and Rip-off Artists
This
is your wake-up-call. In your minds and hearts you
perceive your customers as willing victims, stooges, jerks,
idiots, to be cheated, scammed and ripped off. The
online published unresolved complaints and reports written
by your steady stream of unhappy customers will be
your financial undoing.
The
only reputation worth having is a GOOD reputation. Too
many unresolved complaints
will cost you a fortune in business. Potential
new customers will hear of your rotten reputation and
will
avoid your store. It may not be too late for you
to join the "good guys"; provide your customers
with great cell phone repairs and excellent, responsive
and personalized customer services. Laugh at this
all you want, snicker if you have the urge, but many
of your own unhappy customers will testify against you
in
the "..court of public opinion." Memberships
For Cell Phone Repair Businesses
We
provide ethical cell phone repair stores the opportunity
to join us by becoming Members. Membership benefits
include a stronger visible presence on the internet,
increased traffic, and increased sales. Members
are obliged to provide ethical and honest services and
a reasonable
warranty of all work done. Being represented on
this web site will add to the credibility of your business. We
wll check the complaints background of any prospective
new member.
Each
member receives two unique listings. One in our map in
the State where their store is located, and the other
in our Members Page. Each provides the store's
web site, if any, phone numbers, addresses and a descriptive
paragraph provided by the member.
Membership
is quite inexpensive, cheap really, and will make your
store easier to find, especially in your home state.
A
Membership for cell phone repair service centers is
only $150 annually. This is usually equal to the
income earned from about just two and a half repair
jobs, a very low cost investment in your business, nearly
FREE advertising. See
details
Before
you bring your cell phone into a cell phone repair center
or ship it to a repair center anywhere you should do
all of the following: Check
Business Reputations
Contact the Better Business
Bureau in the home area of the repair shop, ask about
unresolved
complaints. Spend
a minute checking with the BBB services on the internet.
Check for complaints with the Office Of The Attorney
General in the state where the store is located.
Go to Google and search
for phrases like this: "complaints
about domainname.com" where "domainname.com" is
the domain name of the repair shop that you are considering. If
the store does not have a web site just use the store
name and provide the name of the city as well.
Expand your Google search to include the following
words in your search phrases: scam, rip-off, complaint,
and don't forget the name of the store or the store's
web domain.
Use some or all of the complaint links on our link
resources page.
Check our complaint
files.
Be
Fair and Reasonable
Be Fair. All service
business will have at least a small percentage
of unhappy, disgruntled customers. Not all auto
repairs turn out happily for the customer. The same
is true for computer repairs, TV repairs, watch repairs
and,
of course, cell phone repairs.
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